The Plug Electrician LLC Privacy Policy Effective Date: May 25, 2026 1. Introduction The Plug Electrician is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded when customers contact the business, use the website, or engage electrical services. By providing information to The Plug Electrician, customers agree to the terms of this Privacy Policy. 2. Information We Collect The Plug Electrician may collect the following categories of personal information: 2.1 Contact and Identity Information Full name Home or business address Email address Phone number, including mobile or cell number 2.2 Service and Transaction Information Details about electrical services requested or performed Payment and billing information Appointment scheduling data Property access instructions 2.3 Communications Records of calls, emails, or text messages between customers and the team Customer service inquiries and feedback 2.4 Device and Usage Data (Website) IP address and browser type Pages visited and time spent on the website Referring URLs 3. How We Use Your Information The Plug Electrician uses collected information for the following purposes: To schedule, confirm, and perform electrical services To communicate regarding appointments, estimates, and invoices To send service reminders, follow-up messages, and promotional offers To send SMS or text messages to a mobile number, as described in Section 5 To process payments and maintain billing records To respond to inquiries and provide customer support To improve the website, services, and business operations To comply with applicable laws and regulations 4. Legal Basis for Processing Personal information may be processed based on one or more of the following legal grounds: Consent, such as opting in to receive SMS messages Performance of a contract for electrical services Legitimate business interests, such as improving service quality Compliance with legal obligations 5. SMS / Text Messaging Disclosure This section addresses the use of SMS (Short Message Service) text messaging, including disclosures commonly included for 10DLC and related messaging compliance programs, such as message type, opt-in, opt-out, frequency, and carrier fee disclosures. 5.1 Consent to Receive SMS Messages By providing a mobile phone number and expressly opting in, customers consent to receive text messages from The Plug Electrician LLC. These messages may include: Appointment confirmations and reminders Technician dispatch and arrival notifications Estimates, invoices, and service updates Promotions, special offers, and seasonal maintenance reminders 5.2 How to Opt In Customers may opt in to receive SMS messages by: Checking the SMS consent box on the website contact or scheduling form Verbally agreeing when scheduling service by phone Texting START or YES to the business number 5.3 How to Opt Out Customers may opt out of receiving SMS messages at any time by: Replying STOP to any text message received from the business Contacting the business at theplugelectrician@gmail.com or 919-969-3374 and requesting removal After opting out, the customer will receive one final confirmation message. No further messages will be sent unless the customer opts in again. 5.4 Help Customers may reply HELP to any text message or contact the business at: Phone: 919-969-3374 Email: theplugelectrician@gmail.com 5.5 Message Frequency and Costs Message frequency varies based on service activity. Standard message and data rates may apply. The Plug Electrician is not responsible for charges imposed by a mobile carrier. 5.6 No Sharing of SMS Consent Data Mobile phone numbers and SMS consent data will not be sold, rented, shared, or disclosed to third parties for their own marketing purposes. SMS consent data is used solely to communicate directly with customers about their electrical service needs. 6. Sharing Your Information The Plug Electrician does not sell personal information. Personal information may be shared with: Service providers who assist in scheduling, payment processing, or communications, subject to confidentiality obligations Employees and technicians for the purpose of delivering requested services Law enforcement or regulatory authorities when required by law Successors in interest in the event of a business merger or acquisition Any third-party service providers used by the business are contractually required to protect customer data and use it only as directed. 7. Data Retention Personal information is retained for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. Customer records are typically retained for a minimum of 3 to 7 years, depending on applicable legal or regulatory requirements. 8. Data Security Reasonable administrative, technical, and physical safeguards are implemented to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100 percent secure. 9. Your Rights Depending on location, customers may have the following rights regarding their personal data: The right to access the personal information held about them The right to correct inaccurate or incomplete information The right to request deletion of personal information, subject to legal retention requirements The right to opt out of marketing communications at any time The right to non-discrimination for exercising privacy rights To exercise these rights, customers should use the contact information listed in Section 12. 10. Children’s Privacy The Plug Electrician’s services are not directed to individuals under the age of 13. The business does not knowingly collect personal information from children. If such information has been collected inadvertently, the business should be contacted immediately so appropriate deletion steps can be taken. 11. Changes to This Privacy Policy This Privacy Policy may be updated from time to time. When updates are made, the effective date at the top of the document will be revised. Continued use of the services after any changes constitutes acceptance of the updated policy. 12. Contact Us If there are questions, concerns, or requests regarding this Privacy Policy or personal data, contact: The Plug Electrician LLC 127 Johnson St Phone: 919-969-3374 Email: theplugelectrician@gmail.com Website: www.theplugelectrician.com